How To: Find and email in-app logs

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When trying to diagnose a bug, one of the best ways our support team can get to the bottom of the issue is by looking at the log file that the app generates on your device. If we've asked you to send us your logs please follow the instructions below.

NB: The steps might differ slightly depending on whether the app is powered by Publish or Bolt and whether your device is running on iOS or Android. Please make sure you are following the correct instructions.

• Pugpig Publish (iOS)
• Pugpig Publish (Android)
• Pugpig Bolt (iOS)
• Pugpig Bolt (Android)

Pugpig Publish (iOS): 

1. Open the Publish app you want to send the logs for
2. Navigate to the settings page (sometime you will need to go to a subpage of Settings - usually this is General)
   
   
3. Scroll to the bottom of the page to find the app version and which version of Pugpig Publish the app is powered by
   
   
4. Long hold on the version number until a dialog pops up
   
   
5. Click 'email logs' - this should open a new email in your email client with the log.txt file already attached.
   
   
6. Add any comments you want about the bug you are experiencing into the body of the email
7. Click send and wait for us to get back to you
   

Pugpig Publish (Android):

1. 1. Open the Publish app you want to send the logs for
   2. Navigate to the settings page (sometime you will need to go to a subpage of Settings - usually this is General)
      
      
   3. Scroll to the bottom of the page to find the app version and which version of Pugpig Publish the app is powered by
      
      
   4. Long hold on the version number until a dialog pops up
      
      
   5. Click the 'share logs' button to automatically open a new email in your email client with the log.txt file already attached.
      
      
   6. Add any comments you want about the bug you are experiencing into the body of the email
   7. Click send and wait for us to get back to you
      
      

Pugpig Bolt (iOS): 

1. Open the Bolt app you want to send the logs for
2. Navigate to the settings page (sometimes you will need to go to a subpage of Settings - usually this is General)
   
   
3. Scroll to the bottom of the page to find the app version and which version of Pugpig Publish the app is powered by
   
   
4. Swipe right with two fingers on the version number to bring across the log screen
   
   
   
5. Click the share icon
   
   
6. Select your email client of choice to automatically open a new email in your email client with the log.txt file already attached.
   
   
7. Add any comments you want about the bug you are experiencing into the body of the email
8. Click send and wait for us to get back to you
   

   
   Pugpig Bolt (Android):
   

   1. Open the Publish app you want to send the logs for
   2. Navigate to the settings page (sometime you will need to go to a subpage of Settings - usually this is General)
      
      
   3. Scroll to the bottom of the page to find the app version and which version of Pugpig Publish the app is powered by
      
      
   4. Swipe right with two fingers on the version number to bring up the dialog pop-up
      
      
   5. Click the 'share logs' button
      
      
   6. Select your email client of choice to automatically open a new email in your email client with the log.txt file already attached.
      
      
   7. Add any comments you want about the bug you are experiencing into the body of the email
   8. Click send and wait for us to get back to you